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…creates a lot of pain around adoption. Find a tool that provides more of a plug and play feel with templates and dashboards that you can start with and build on as you become more advanced. Visuals that Speak to You BI is not just a series of tables and numbers on a page. You need the ability to drive insights. This is a difference between standard reports out of your EMR/PM and true BI. Instead of tables, you need to be able to look at bars, char…

…ather, you want to use the appeal to defend your coding. What should I do? Pull the records and submit by the payer’s deadline. Include all supporting documentation (i.e., laboratory results or radiology reports). Be patient. It may be over six months before you hear the results of the review. Review every claim that the payer counted as an error. If the number of claims is high, consider using an external auditor with experience in urgent care to…

…d view of how urgent care clinics have responded in this new normal. We’ve pulled all that urgent care data and added our insights in this new issue of Urgent Care Quarterly. The following is a short summary of what we found. Download the full issue to get all the data. The COVID-19 pandemic made 2020 a year that will go down in the history of global health. The urgent care industry has been affected in ways that could not have been anticipated — …

…istent and also clear about expectations Use integrated solutions that can pull data from one system into another Tighten up training or offer more routine training to ensure staff knows how to use the tools at their disposal and are using your SOPs Get the right information from patients to get them through the visit faster, like reason for visit to prepare the room with the appropriate supplies Make sure the right people are in the right roles, …

…nk they’re overpaying for lower acuity care. The best way to do this is to make sure you have an urgent care billing vendor who can supply you with detailed CPT codes on billed claims so you can show that the acuity of care you have been providing has remained high. Your vendor should be able to pull reports that show a high level of detail, including the procedures, labs and x-rays you’ve been doing. This will prove you deserve the case rate amou…

…ents opt for specialties versus general practice. The urgent care industry pulls from the same provider labor pool as primary care, so as demand increases for primary care providers the task of recruiting physicians for immediate care facilities becomes even more challenging. And over the past two decades much has evolved in medical practice. Many providers are moving away from traditional full-time, private practices to positions in hospital, par…

…llowing eight common, tell-tale signs that your employees may be trying to pull a fast one: Responding to a question with a question – When asked a direct question, an employee with nothing to hide will simply provide a direct answer. A lying employee, on the other hand, will respond with another question. If asked, for example, “Were you near the cash drawer at the time of the incident?” the deceptive employee would respond, “Cash drawer? Why wou…

…whole movie. EHRs are reliant on EMRs and are essentially built over time, pulling in all the data about a patient’s medical history, including: Past medical history Demographic information Immunization dates Blood type List of allergies Lab results Radiology images Progress notes Encounter notes Physician recommendations Diagnoses Medication history Past procedures Data imported from personal wellness devices This feature film of a patient’s medi…

…ints, the types of protocols we follow, and time spent per encounter. When pulled together, this data gives us power. Your EMR should allow you to access and use this essential data. It should provide data in a way that makes sense for your business to help you react quickly, identify trends, and drill down to get specific actionable data that is relevant to your clinic. On the flip side, reporting functionality through your PM, no matter how robu…

…e solution is similar to eBay or Open Table. Just like eBay, when patients pull up the healthcare marketplace website and search for a healthcare facility near them, they receive a list of marketplace partner providers (sellers) in the area, along with pricing, and an estimated wait time at each location. Patients compare you to other providers, and make their choice. If you’ve spent your marketing dollars well, established a strong brand, and are…

…petitive urgent care market, that’s not enough. Business Intelligence data pulled from your EMR and PM can give you a real-time, real-world look into what’s going on in your clinic. If your software isn’t providing easy-to-access data and the reporting you need to make smart decisions, you need a new solution. Coding ” Accurate coding can be complex, but it’s essential to your urgent care’s financial success. Does your software work with you to si…

…nected systems and processes. What I like about Experity was being able to pull all of that together.” ” CEO, Urgent Care Clinics Experity continues to evolve with the urgent care industry, providing connected solutions that help clinics succeed in the new normal. This study reinforces how Experity solutions and services can ensure bottom-line growth while delivering an improved patient experience. We take immense pride in being trusted business a…

…s and keep claims moving through the process. At Experity, our entire team pulled together to provide technology resources and the most up-to-date information for our partners and the industry at large through constant communication and data-driven content to help them make the best possible decisions based on the fluid public health emergency. We explore all the reimbursement data in the upcoming issue of Urgent Care Quarterly. Coming soon. Don’t…

…under your belt, we hope to introduce some new ideas to your clinic. We’ve pulled advice from various experts, including guest speakers who have presented in webinars, at our Urgent Care Connect conference, and more to tell you what marketing strategies other urgent care operators swear by. Do you have a solid brand and culture established at your clinic? If not, read this blog on team culture. 1. Fully Leverage the Four Pillars of Your Online Pre…

…rall ranking is, but also the number and diversity of reviews. Reviews are pulled from everywhere they’re available, like Facebook and Yelp. Unsurprisingly, Google reviews heavily weigh into Google’s local SERP positioning. And again, it’s not just the overall ranking. Even if some of your reviews are not great, they can add credibility as small pieces of a larger whole. Learn about using post-visit surveys to get more reviews >> Quality content G…

… in the community. I did observe early in the pandemic at one center I was pulling very heavily from the Hispanic community because there was an outbreak in that specific community, but once that initial rush subsided, we saw fewer of the Spanish-speaking patients. I think that was a function of that one specific center’s location. It would be interesting to see in Experity’s database whether COVID-19 introduced a younger or older demographic, or …

…orecards Sandler often finds that clinics have one person who knows how to pull reports out of the system, and that they may not review them as often as they should. Nor do they necessarily share that information. He recommends closing out month-end reporting and meeting to review financials every month. This is the best way to gauge where you’re at, where you need to improve, and what has succeeded the most. Need help compiling metrics? Get the K…

…conception that BI is simply a form of reporting. In reality, reporting is pulling a flat set of numbers, which can be complicated and time-consuming to interpret — whereas BI provides easily-digestible visual layers of data that you can interact with to see the individual components that contribute to the high-level data. Reports give you numbers, but BI gives you information by explaining the numbers quickly and easily so that you not only under…

… avoid double entry of a patient in the PM, have a clear system look-up to pull up past patient information. For example, search date of birth and full name before adding a patient to your PM. Duplicate patients cause confusion and more work merging data, so have thorough search steps in place. Verify Patient Insurance Immediately Avoid calling patients after the visit to collect payment by verifying insurance upon check-in. While some PMs include…

…ints, the types of protocols we follow, and time spent per encounter. When pulled together, this data gives us power. Your EMR should allow you to access and use this essential data. It should provide data in a way that makes sense for your business to help you react quickly, identify trends, and drill down to get specific actionable data that is relevant to your clinic. With the right reporting tools, you have access to key performance indicators…

…istent and also clear about expectations Use integrated solutions that can pull data from one system into another Tighten up training or offer more routine training to ensure staff knows how to use the tools at their disposal and are using your SOPs Get the right information from patients to get them through the visit faster, like reason for visit to prepare the room with the appropriate supplies Make sure the right people are in the right roles, …

… denials in the future. Billers Whether your billers are career experts or pulling double-duty, there is a lot of changing information to keep track of as well as mistakes to identify from both staff and payers. Make accuracy and efficiency easier for them. Proper Billing for Non-physician Practitioners Reduce risk and confusion with clarity around proper billing for NPPs, appropriate use of locum tenens, and what to expect when billing non-par pr…